My parcel has been “held at depot” for 7 days. When I raised concern I am told it will be 14 days to carry out investigation. Why so long when it is there system telling them it’s held, surely it would say why. Also, why is it the customer has to do the chasing, if a parcel has been held for 7 days you would expect them to investigate and resolve. When you raise the issue parcel2go say “ we are only the booking agent” we need the courier who is Hermes to investigate and get back to us. Wrong, my contract was with parcel2go or in this case parcelnot2go It’s a shame I have to give any star rating