Stay away from them ! For the 1st time I decided to use them to post a parcel and use the drop off at a locker option but unfortunately it never arrived to its destination. It has been collected from the locker but then never received by Myhermes where it should have been dropped by the company. So I opened a claim on the 30th March and been twice on live chat since ( we are the 13th May) but keep being told to wait as they are investigated this and told me there is nothing else to do and can only wait until they received a reply which was meant to be within 14days ! Avoid at all cost!!