Buyer beware if your do not have the receipt for the contents of parcel it is not covered if you make a claim. This is not stated clearly at the time when they are encouraging you to take out protection which is deceitful. Failure to deal with lose of a parcel, I had proof of posting, proof of non delivery, paid for additional protection and they refused claim because no receipt for the cost of item lost in post. It was a child's birthday gift a wooden toy and chocolate, value £20. No receipt kept it was a gift but sent them photographs of item from website (but bought in a shop). I completed the claim process but rejected. I have emailed them during the process but no reply to my emails. I have been a regular customer for years never claimed before but no more. It is the poor customer service and communication that is upsetting. No customer services or complaints contact details. Inaccessible company. Wasted hours jumping through hoops of their claim process, paid for a service and they lost the parcel. No sorry. A disgrace.