If I could give them less than a star, I would. I insured my parcel. It went missing. Waited two weeks for them to declare it missing. They asked me if I would like P2G credit, or back to my account. I asked for it to be sent back to my account. In the mean time, I refunded the buyer. A few days later, I get an email to say that my claim has been declined. No reason. I go online to their chat and wait over 1.5 hours, because they keep bumping me out. They apologise for the inconvenience, but the parcel was found and sent to the buyer. It is up to me to liaise with the buyer. I ask for the ombudsman details. They are unregulated. I ask for the name of the insurance underwriters. Ah... they aren’t underwritten as it is done in-house. Sorry for the inconvenience, but this is just the way our business works. Spoke to a supervisor, who had very little business knowledge and couldn’t understand that there were holes in P2G’s business processes. She fobbed me off at the end of her shift with a generic complaints emails. And that’s it. No resolution. The parcel was sent two months ago. I am almost £50 out of pocket, and the parcel hasn’t been forthcoming. What do I do? P2G couldn’t care less. I have been told I will be waiting at least two more weeks, and in the interim, have had all sorts of things going wrong with subsequent deliveries. Luckily, I have found another courier company, and am absolutely delighted!