Extremely poor customer service.  Im a small online retailer. My usual daily sales was 50-60 parcels a day. Recently my sales increased to over 200-300 items a day.  We use to use Royal Mail but found Parcel 2 go offered Hermes who worked out cheaper for us. The worse decision i made was to use Parcel 2 go. I received an email saying i was now a VIP customer and had quick access to their 24hr chat and could request a call back if ever needed. I integrated all my selling channels to Parcel2go. Their server is so poor. The website crashes and can't do more then 60 orders at once. That was the least of my worries. I had isssues with so many parcels have labels that could be scanned. Everytime i contact them they say they will look in to the matter but nothing comes of it. I have to chase around and still nothing happens.  I have had so many parcels lost die to labels not being correct. Okay, i understand the courier may be at fault but that is not my burden to bare. Iv specifically bought from parcel2go so i have another layer of security and someone who will be able to look after matters witht he couriers if and when matters go wrong.  But Parcel 2 go just never resolve anything. I constantly get told i will be called tomorrow for issues that i have on a daily basis. I wait and wait and wait. No one calls. I ask the 24hr chat if in going to get a call to which they tell me i can requesta call back again if i want. Iv been waiting for a call on 79 issues iv had with them for over 2 weeks.  Service is atrocious. Never use if your an online/business seller.  I think they are only good for sending the odd parcel here and there. They shouk6d not advertise their integration services to other sellers as they will only be ripped off and be told lies. Cannot cope with business sellers. Unless you are sending less than 20 parcels.  Absolutely shambolic and useless service from a company that has no other job to do but provide a service. I have now thankfully shifted away from P2G and only use them for a very few parcels a day.  Waste of time and money.  This company has only made me think of opening my own rival website after all the research i had to do in delivery due to their incompetence. BEWARE P2G. IM COMING FOR YOU!!!!! AND WILL DEFINABLE PROVIDE A BETTER SERVICE THAN YOU!!!!!!!. JUST WATCH OUT. A FLAWED COMPANY THAT DOES NOT LIVE UP TO THEIR PROMISES.