Don't use this company. Gave full details for pick up of an eBay purchase from a company premises with manned despatch area. Notification that they couldn't pick up the package. Had not tried. Another day same thing. Kept checking the tracking and was the same on the 4th day but got a message from the seller that it had been collected! A few days later it showed as being in my local despatch centre. Also spoke to p2g who confirmed this. A few days later it was delivered to the seller again. She gave up and refunded me. So the £100 speaker I bagged for £23 was lost. Bearing in mind I was working from home and was in the house all day every day we know they didn't try to deliver. Emailed. Complained. By the time we figured out that the P2G hadn't logged it as a claim for a refund they said the 28 day deadline for the reclaim had passed. Unbelievably incompetent. If they respond with an excuse I am happy to post all of the screenshots emails and chat transcripts. Zero stars or negatives unfortunately not possible. Let's see if this review is flagged for review by them... they don't want the truth to come out.