Absolutely abysmal service, we will never use them again and will recommend that no one we know uses them. We were sending baby clothes to a friend, a box of about 40 x 40 x 60cm and it has been lost. It's not like it could slip through a crack!!! It took them weeks to get back to us and the tracking just said in the depot in Bristol for weeks. The box was only covered for £20 (our fault for sure) but who would be interested in baby clothes, shoes, nappy covers, knitted cardigans... To buy it all new...about £400. Absolutely infuriating. No explanations. We're about to try and get the £20 that the contents were covered for back. Based on other people experience of their customer services I do not have high hopes. DO NOT USE PARCEL2GO.