Loss of parcel, breach of their own terms Booked a parcel to be sent via parcel2go.com. The parcel was collected, but after that there was no update on its whereabouts. I also purchased cover for my item. I raised a claim shortly after the delivery date passed. Their website states that claims can take between 7-14 days. I contacted them after 14 days, at which I was told I had to allow for 14 working days. I thought, okay, fair enough. After 16 working days I contacted them again and was told that they have no information and I should wait a little bit longer. As I needed the item to arrive to its destination, I asked about a refund of the service and also to initiate a claim to get the value of the item back (which is within the insured amount). I was told I had to wait even though those 14 working days have passed, as 'I was advised in the chat (after I bought the service) that it might take longer than 14 days' and also 'they have to wait for the courier', in essence changing what is already stated on their website to avoid compensating for the loss of parcel. The operator was also extremely rude (Rabia). Would not use again.