Stay away from Parcel2Go. They have no clue about delivery. But if you have something to throw away and tired of taking it to recycling centre, then do use Parcel2Go. Day 0 (21/7): Booked parcel2go collect and deliver choosing DX as the courier. Scheduled collection was the next day and expected delivery in 2 days. Day 1: At 10:15 AM, I received an update saying collection attempt failed. I contacted Parcel2Go and DX as no one had ever turned up. I was home all day. Parcel2Go said they need to contact DX over email and it can take 2 working days. I reached out to DX directly and they apologised saying it was updated in error and the parcel would be collected in the afternoon. DX driver finally came with the label and collected the parcel at ~1:30 PM. Day 2: Status on parcel2Go is still "collection failed". DX status says delivery attempt failed. They never attempted to deliver. I ask them to update status and they acknowledge it but no action taken. Day 3: Chase Parcel2Go and DX again on the status. At this time, they have no clue where the parcel is. Parcel2Go said they will reach out to DX over e-mail and asked wait for 24-48 hours (guys, pick up the phone and call). DX didn't bother to take my questions and asked me to only contact Parcel2Go. Day 4: No update Day 5: No update Day 6 (27/7): Parcel2Go still waiting for response from DX. I don't even know whether they emailed DX to just say 'hello from parcel2go' or did they really ask something on my order. This is the response I got from live chat with parcel2go: "We are the comparison website and we email the couriers for updates I am not in control of their replies." Really? What if Amazon said the same about the items sold on their site - we are only a listing website and have no control over items sold on our site? Day 7: No Update Day 8: No update. After chasing further, they open a new inquiry that can take 7 to 14 working days. Seriously, you guys are setting example for how badly someone can mess up a simple task of collect and deliver.