Terrible service, live chat assistants are incredibly unhelpful and obviously copy and paste responses. Sent a parcel recently to Italy from the UK, parcel was scheduled to arrive within a week, 2 months later the parcel is now in the middle of nowhere in a hub supposedly being returned to sender despite actively requesting not to. Receiver waited in for days on end and parcel2go claimed they attempted delivery, despite the receiver clearly stating no one had been. Requested pick up from the local depot, refused. Requested another attempt at delivery, refused. Asked if there was literally any other way to get hold of the parcel, refused. Had no email communication about any change in delivery status or notification that it was going to be returned to myself. Every-time I've contacted the live chat, the assistants have been extremely unhelpful and made no effort to solve the situation. Been told the parcel could arrive to the original address (that I no longer live in) anytime between 8-16. Ridiculous, waste of money. Dread to think what state the parcel will be in if it ever does arrive. Definitely do not use.