I paid for this service PLUS insurance for a package to be delivered, only to find they dropped it at a local pick-up shop instead of the actual address. The package was a retailer so obviously they couldn't collect it and some TWO MONTHS later the parcels are god knows where and not returned to me. I keep trying to get sense out of the customer service 'bots' on the chat facility, but every time I get a new timeline and now will miss my ability to get a £250 refund from the original retailer. I use couriers regularly and this is by far the worst. Worst for service and response. Be aware that when you send with these guys you may never see the item again. PLEASE DO NOT USE THEM.