Posted a 12Kg parcel - 5 day delivery - never arrived - covered by insurance - sent required documents to prove it never arrived(?) - chased - chased again - chased again(!) - useless call centre / chat - OFFERED TO REBOOK THE DELIVERY! - spoke to claims - ADVISED NOTHING THEY COULD DO AS WITH MANAGEMENT - awaiting call back - NOW 2 MONTHS SINCE ORIGINAL PARCEL WAS POSTED - NOW 1 MONTH SINCE LOST CLAIM WAS PROCESSED - now awaiting some pathetic foreigner to ask another dumb question, like 'would you like me to rebook it' (even though it is confirmed lost and there is nothing to rebook). Maybe it's just me, but does anyone else see the problem here? Perhaps just confirm its lost, admit to being useless, and pay the insurance? That's 1 management day - then they could have the rest of the month or two off. Here's another joke - 'how many P2G managers does it take to establish that they have dropped a bollock and are unable to solve the issue?