Avoid at any cost. They can tell you wonderful prices for their parcels but their cooperation with DPD is very unprofessional. On the 31st of July I sent two parcels. One by standard post via Royal Mail the other one which was more valuable by DPD(ordered from parcel2go website). The standard Royal Mail parcel arrived within 7 days from posting it. The courier parcel got stuck in a hub for 14 days and suddenly came back to me. No money has been refunded to me since then. It looks like I Paid and posted a parcel to my own address. How great. Of course before the parcel came back to me I tried to contact Dpd but they couldn’t answer me because I had to contact parcel2go first. I did it. They said I should write to the investigation team (no phone provided only emails). They responded. They said that DPd has 2 days to explain why they returned my parcel and then they will rearrange my delivery again. The two days have gone. Parcel2go still doesn’t know why. No money has been returned. My parcel is still at my house. The recipient is frustrated and disappointed. Parcel2go wasted my time. It’s a modern “theft”. I still have my parcel and they still have my money and they keep wasting my time. Lack of professional behaviour and competence and due care. I understand everyone needs money but I paid for my service and haven’t received the service I paid for. If parcel2go called themselves a charity I would donate, but be professional and do what your terms and conditions say.