DO NOT USE. My parcel was "refused by sender" when sent through Parcelforce despite the sender saying they did not receive it. Now the package (which is 23kg) is being returned to me. There was no warning as to why and no attempted redelivery made. Apparently the returns process cannot be cancelled and could take up to 14 days to come back to me. Considering I paid for 48hr delivery how is this ok????? Awful customer service from Parcel2Go who say they can't do a thing and can't even offer a new label. They apparently can't even contact Parcelforce to investigate. Parcelforce obviously say "talk to Parcel2Go". Overall a useless service and I highly recommend you avoid it at all costs. They will do everything they can not to help.