I wish there was a -1 for this service. Not the customer service team, they are helpful. How effective the customer service or claims teams are I can't comment but they currently get a -1 also. I sent two separate parcels at the same time. Parcel on clearly addressed. Was delivered within 48 hours. To the wrong address. I was then found on the doorstep, contents broken. For this I have been told a refund has been issued and should be in my bank soon. Parcel 2. The address I gave has ALL you need for an address. The correct name, house name, street, town and postcode. They came back with.. 'Insufficient address'. Seriously, the postman has found them before. Why didn't I post it.. cost.. Well next time.. eh.. So I used their chat system.. (hard to find.. it's not obvious but a tip to anyone wanting to chat.. go on claim refund, and the chat option appears. I gave the correct address (again). They told the courier, they told DX. (I will never ever use DX myself directly. ) I waited.. no reply.. no action.. I then get a message saying it's all been dealt with. Check with my friend.. no delivery. So I go on chat. for the 4th time, (I've spared you the other chats ref the broken items). I'm told they will email the courier again. They don't phone couriers it's all e-mail. They don't have a phone number, the couriers don't have a phone number. I ask can it be returned to me so I can post it. NO because.. here's the punch line folks.. 'It's still in transit!!!' Oh my days.. So they can't deliver it, or won't, probably because they've damaged that one too, and don't want to admit it. But they can't return it to me. Where am I at .. waiting. Where is my customer.. waiting.. Would I use DX no. Am I out of pocket for post, package, time taken to contact these people yes. Do I have to remake an order at my cost yes so it seems at the moment. They assure me I could have a credit note .. to use again with them. DO NOT TOUCH THEM WITH A BARGE POLE.