DO NOT USE PARCEL2GO! I can only reiterate the messages below. Courier lied about having picked up the parcel in the first place - tracker said picked up when it was still sitting in my hallway. Then courier said "address not found" for delivery when the address is on a main road and simple to locate on any satnav. The only way you can follow up any of this is by Parcel2Go's "chat" system. Turns out their representative in turn only has one-way email access to the courier itself. So if the courier doesn't respond to Parcel2Go, you reach a dead end. That's where I am now. My parcel had almost zero monetary value but massive sentimental value. It is literally irreplaceable. And I have no idea where it is. Once again, DO NOT USE PARCEL2Go