!!!IMPORTANT READ!!! -----I believe that all great reviews are just scam----- Finally almost after 3 months (2days left), finally i got the claim..after loads of BS, and after loose my 4 big bags full of clothes, game console, drone, and other personal belongings. Anyway, NOT RECOMMENDED AT ALL! I requested their service from SPAIN, and to use GLS SPAIN as well, for from Spain to UK, and then to be handle by PARCEL FORCE UK...But as soon as i got another company working for GLS SPAIN (Dinamo Mensajeros) collecting my bags, i only got on Track ID, that the bags were handled by GLS...and then on arrival day, nothing has been delivered, and initially GLS said that lost 2 of my bags, and the other 2 were on the way...but NO..it was just and just BS. I started to calling them every days until they started to ignore me. Parcel2GO, started to delay every email and solution...1 month gone and nothing... At the end Parcel2Go, until to proceed for a claim, but only if i was having every single receipt. Even i paid for EXTRA INSURANCE... they were denying my emails, and requesting many times for proofs that my 4 bags were worth every penny! I send same email more than 4 times...until they were refusing my bank statement as a proof of value. After many headaches, many phone calls to GLS, Parcelforce UK, and ParcelForce declaring that my bags never been outside of Spain. I requested the escalation on this matter (Just write escalation before your P2G....), and finally has been seem by some manager, that accepted my claim. After this they proposed me the maximum value that i paid the insurance for. (This value is absolute ridiculous comparing with my bags value). I accepted to finally end this chapter, but unfortunately instead of the money on my bank account, they just allocate on their prepay account. And once again i fought to have this money on my bank account...another 2/3 weeks. In the meantime i got the transport value on my bank account, but the claim value still waiting... After many online chat, and loads of BS again and again, even they're requesting an spanish bank account to transfer my claim to my bank account...once again ridiculous and useless behavior from mostly of Parcel2Go staff. Parcel2Go is a registered UK brand with branches in Spain and Ireland, and their staff were not accepting my UK bank...and another 3 weeks off fails to end this chapter. Yesterday..yes yesterday 8th September i just had a mind-blowing idea. I founded many Parcel2Go staff through the website LinkedIn, so i contacted many of them, including the CEO - Mr. James Greenbury. Also after make a post through the LinkedIn, i has been reached by some staff including George Iveson -Operations Manager at Parcel2Go, that tried to help me with this matter. After 2-3h, i receiving a email with an proof of transfer to my bank account, and i can tell that this chapter has been finished, because i got the MONEY finally. Thank you to Chiara Pasquini, and Salman Atcha from the online chat, the best workers online. Tim or Timothy, the worst worker and the most useless staff. Thank you to George Iveson -Operations Manager. CEO - Mr. James Greenbury (james.greenbury @ gmail.com) (remove the space between) ANYWAY DON'T USE THEM!!! (I have proofs of everything that i wrote, i don't want to be reached by this company never again, but if i need to show any proofs, i will request more money than my claim!)