Awful service. Sent a parcel on August 28th, picked this company because promp service was guaranteed. Over a week later later, no t delivered, contacted parcel2go on numerous occasions. Was told they would investigate with the courier. After another week I was told parcel was missing, another week later got an email saying that parcel was found. A week later the parcel was delivered back to me. I again contacted parcel2go and was told I wasn't entitled to refund!!! An absolute joke, I paid 32 euro for a service that I didn't receive. I will never use parcel2go again and I will tell anyone that is thinking of using this company to go else where. Atrocious customer service.