First of all do not use this service. Thats the second time i have tried to use their service and the second time thanks to them im losing money. The first was the tv that has been completely damaded and shredded to pieces like someone would jumped on it even though i have packed it and secured perfectly. Second time sent 3 parcels that have not been delivered by driver who passed by address and never delivered it to my door (they say of was my fault even though i was waiting for it at home no call no intention to deliver) now they send it to the place where i sent it from which is different country and expect me to go and collect it from there. Of course i can dream about money return. There will not be third time. Of course there will be the same automatic comment to my opininon which will say that they are sorry to hear about this situation and we would like to investigate this further..... Etc...