Do not use avoid like covid!!! Booked for a parcel to be picked up and delivered, received the labels through email. Was waiting from 11am to 6pm. Nobody came, I called dpd at 5:40,the company I selected through parcel conpaire, asking if their driver was on its way and they told me that they didn’t have any date other than pick up point and delivery address, The driver never turned up, they told me to take it up with parcel compare, so I tried tht but parcel compare had no way of contacting them directly no telephone number no online chat just an email address. Now two days later after my package was supposed to be collected I received an email from parcel compare telling me that the pick up failed, when we waited all day for the driver that never turned up, asking me to rearrange pick up. I’m trying to get a refund because they didn’t provide me with the service they were co reacted to, my parcel was supposed to arrive on mo day with my customers and now I’ve had to rebook it with an other company so it won’t arrive until end of the week. Complete joke, do not use parcel compare unless you want to lose customer, headaches and lose money ! Avoid at all cost go directly to ups, dhl or post office do not use them at any cost. I’ve also put in a complaint with .gov.uk complaints system. Not happy at all ! Took them 2 days after pick up to send me that message!