“Avoid This Company at Any Cost
I’m a business owner who ships many parcels, and this is the worst claims process I’ve experienced.
I submitted all available documents, yet the claims handler keeps requesting the same proof while refusing to approve or formally deny my claim. Weeks of emails, no assessment, no decision.
It appears the delay is intentional — avoiding approval or denial so customers give up their rights while the company covers itself. I would not trust ParcelCompare with any business shipments.”
“Never use this company.
This is what they call insufficient packaging: wrapped in bubble wrap and stuffed with polystyrene peanuts so much that I struggle to close the parcel. I don’t know why I can’t upload photos to show you how the parcel was made and delivered. Unprofessional customer service. Never again”
“Avoid – poor service, no accountability
ParcelCompare failed to deliver my parcel and never contacted me to explain what had gone wrong or what would happen next. I was not informed of any customs issue, delay, or return.
Months later, after repeatedly promising an “investigation,” nothing meaningful materialised. Instead, my bank account was charged extra fees without prior notice or proof.
Poor communication, no transparency, and no accountability when their service fails. I would not use ParcelCompare again, and I'm escalating my claim with the help of Citizens Advice.”
“Terrible, please do not use. Placed an order to send a parcel, issue with label and no tracking number provided. Cant contact anyone or raise a ticket because I don’t have a tracking number. Now I’m having to claim through my bank. Worst service I’ve ever experienced”
“ParcelCompare is not a real service. They issued a fake Evri label, no one came to collect my parcel, and none of their contact pages work. Any positive reviews online appear to be fake. Avoid at all costs.”
“My experience with Parcel Compare has been very negative.
After the parcel was refused by the recipient, the company charged my account multiple times without my clear consent. In total, I was charged £262.70.
The shipment was not delivered and I have now been waiting for the parcel to be returned to me for over two months. Despite these very high charges, the parcel has still not been returned.
Communication with customer service has been unclear and unhelpful, and the costs applied are completely disproportionate to the service actually provided.
I strongly advise others to be very cautious when using this service, especially for international shipments and returns.”
“I went onto the website to send a parcel all seem ok until after i paid, i managed to get the customs label but no labels for the parcel which i found out that if you dont have the labels they will not collect, i spent about 2 hours trying to get lables, only to get messgaes back to say we dont know that customs label, can we have proof of postage, i sent that and nor reply, then they said the sire was down try a few days later, i have asked about 6 times could thay please send the app so i can get the lables, they dont answer the e-mails now, this is a disgrace i am going to the trading Standars office, i have asked for a refund but they dont reply this is a con i will tell others to not use them.”
“My parcel is ‘lost’ because UPS couldn’t explain the unexplainable charges on the customs invoice. 4 Months later I’m now passing this to my bank as a dispute because the shipping service was not received and my items are effectively stolen. Never again will I use Parcel Compare.”
“what an absolute nightmare. please read all the negative reviews. my parcel left Manchester Sept 15 2025 it's now Nov 25 2025 with no resolution in sight. UPS cannot reach parcelcompare and they are ignoring my emails. they will not refund me my shipping costs or cost of goods inside the parcel.”
“Absolutely terrible service from…Parcelcompare
Absolutely terrible service from Parcelcompare. I would hiughly recommend that people don't use this company. I sent a gift parcel to a friend and it was so badly damaged along witht he packaging that the item was not usable. They said they were investigating and asked me to send several detailed photos in and then simply said that I was not covered for a £70 electrical device. Shocking service especially as I paid over £8 to have the item delivered.”
“READ THE NEGATIVE REVIEWS BEFORE USING THIS COMPANY, I wish I had!
IF YOU WANT YOUR PARCEL TO ACTUALLY REACH THE DESTINATION DO NOT USE PARCELCOMPARE!
I used this Company to send a package to Australia (via UPS), unfortunately, after two months, the parcel has been “abandoned” at AUS Customs and I just keep getting a weekly email informing me that they’re “Actively working on the issue” but they are clearly not!
I really wish I had taken more notice of the negative reviews before giving this Company my money 😤”
“On 29th October, I used the website for Parcel Compare to send a 32" TV from Manchester to London. I packaged it in a box and also paid for 20kg.
On 31st October, I was advised the parcel had a failed attempt due to the receiver declining delivery and again on 4th November. There was no attempt and the concierge checked CCTV at the times and no UPS attempt -- the parcel was 1m long so a memorable parcel to decline.
I then had email from ParcelCompare stating the UPS have done an audit on the parcel and charged an extra £1.00+vat as the parcel was larger/heavier than paid for.
I called UPS and the denied any audit of the parcel and they could not understand why the parcel was returned, then they advised that the wrong label was attached the the parcel.
The parcel has now been redelivered to Manchester a 400 mile round trip and I paid £33.00 + £1.20.
ParcelCompare have not issued a refund. But what they have done is fraudulantly taken money by claim an audit was carried out with no relevant proof.
I have raised as a further complaint -- but a failed delivery over 1 week, excess charge taken and still the parcel is back where it started.
Not what I paid for!”
“Extremely disappointing experience.
I paid for an express shipment from the UK to Morocco that was supposed to arrive within two days - it has now been over three weeks, and my parcel is still being held at the UPS depot in London with no clear return date or resolution.
ParcelCompare has been completely unresponsive, offering only vague updates and no accountability. To make matters worse, they have withdrawn multiple unauthorized payments from my account (£19.59, £39.20, £242.25, and £139.69) without notice, even though the delivery was never completed.
I have repeatedly asked for an explanation and refund, but the situation remains unresolved. This has caused serious inconvenience and financial loss.
I strongly advise anyone using this service to proceed with caution. I will be escalating the matter to UK Trading Standards and the Financial Ombudsman Service if it is not resolved immediately.”
“Would advice not to use no care complete rip off no help what so ever Would use stronger words about them but better not paid for service and then get twice as much taken directly out of bank so costing 3 times original amount so be warned”
“I used ParcelCompare to send a parcel to China through UPS.
All customs details were filled in correctly on their website, yet the parcel got stuck at customs and now trying to return without any mistake on my side.
Now they are demanding £325 to return the package — more than triple the original cost — with no clear explanation or proof of why it happened.
Their support refuses to take responsibility even though the declaration was correct.
Very disappointed and will not use them again.”
“Strongly recommend avoiding Parcelcompare. Like many others, I had extra charges taken from my account without any invoice (one finally came over a month later after my bank reversed the payments twice.) They say the authorisation to do this was in their small print, which is probably true, but I feel it’s unlikely most of us would check such things when simply sending a parcel. I ended up spending far more than the cost of the goods being shipped and my parcel was never delivered. Parcelcompare appears cheaper than the standard delivery services but it’s not worth the risk of having money taken from your account without notice or permission.”
“Unfortunately, I am sorry I read all these reviews after using this company. My advice is DO NOT USE THEM. After reading the reviews of others, I can tell that the same happened to us, we were quoted a price (40 pounds) and then we were asked an additional charge (16 pounds) because the item was too heavy (but we provided all details from the very beginning). The item was destroyed in transit and they took no responsibility. We lost the money for the item we were planning to return plus what we paid them. Definitely, I am not going to use them again.”
“Shocking service – avoid at all costs! I paid for a next-day collection and, after more than a week, the parcel is STILL sitting here untouched. No driver ever showed up, no updates, and every complaint I raised was brushed aside with copy-paste excuses.
They keep “rebooking” collections that never happen and hide behind the line that they “cannot guarantee collection” – yet they’re more than happy to take your money for it. This is misleading, unprofessional, and feels like a scam.
I’ve wasted time, money, and energy chasing a service I paid for but never received. Truly disgraceful customer service. I would strongly warn anyone thinking of using ParcelCompare – don’t make the same mistake I did.”
“They are saying my parcel was not packaged properly yet I packaged it as it would come out of the shop. I insured the parcel of up to £150 and they are refusing to refund me. I’ve sent evidence proving this and they still refuse. I asked if there was anyone else I could speak with and I’ve been ignored.”
