“SCAM! DO NOT USE!
Item was not collected.... we reported this and not untill we sent over CCTV footage on our house to prove there was no collection, was it then rebooked... again the courier never arrived for the second time.... we then had to wait for the courier to confirm they had not attempted to collect for a second time as we asked for a refund. They came up with every excuse not give us a refund. Barley any communication. Awful customer service. This is a SCAM. This all started on the 6th of January. It is now the 20th January... we have had to e mail them AGAIN as we have either been ignored or given no communication... they have now sent a credit note. If we had no contacted them again we would have never got the credit note clearly.”
“I don’t even want to leave 1 star. But do not use this company under any circumstance. They’ve taken a second amount of money, £166 to be precise saying my calculations of weight and dimensions were wrong - incorrect. And now I’m not being refunded by the recipient of the parcel due to damage. I’m now £500 down. Parcel compare you are an outrage and I wish I had seen these bad reviews prior.”
“Parcel compare sent the wrong information to customs causing received to be charged incorrectly. Will not admit fault and will not refund. Passing the buck and not dealing with the problem. I paid them for a service, they failed to deliver”
“They are cheaper in the market because there is a reason behind. They will make you pay so much extra upon delivery otherwise you are not able to get your parcel. Please read all the negative reviews and you will know. I sent new year presents to my mom abroad. The stuff cost me £120 and I paid £45 delivery charges and I know the custom in my country, it should be 30-50 pounds for this item. But upon delivery they ask my mom to pay £250 customs charges and they don’t have any proof ( not a single document to prove that they pay £250 customs ) I sent them 20 emails but only got reply once that my country customs are not giving them any invoice or details that why the customs is so high, and if I want my parcel to be delivered then I have to pay £250, I told them to send me back I don’t want to pay that much towards customs, firstly they said it will cost me £122, and now they want me to pay £400 to get parcel back to uk and if I don’t pay them they will keep the parcel. Customer service is rubbish and rude. I want to abuse them a lot but I can’t do it here, hopefully you will understand my feeling. Use other services like Evri, dpd or ups they are maybe £5 to £10 expensive but at least they are proper companies not like cowboy company like them. AVOID THEM IF YOU DONT WANT TO SUFFER MENTAL BREAKDOWN LIKE ME AFTER SPENDIND £120 + £45 I STILL NEED TO PAY £400 MORE, OTHERWISE THEIR MANAGERS OR TEAM LEADERS WILL DISTRIBUTE MY PARCEL TO THEIR FAMILY MEMBERS. I AM GOING TO COMPLAIN TO UK TRADING STANDARDS ABOUT THEIR SCAM.”
“I booked a next day delivery and dropped my parcel in plenty of time for pick up on December 19th - delivery December 20th. This was a food parcel for my mother who is blind, disabled and lives 350 miles from me - it was full of treats for her as she is unable to go shopping herself. Parcel Compare did not book the collection with the courier and after chasing on my part the parcel was eventually collected on December 27th and delivered December 30th. A lot of the contents of the parcel had to be disposed of obviously. When I contacted Parcel Compare they said I hadn't booked a timed delivery so they were not liable. How can it be that I booked and paid for a next day delivery - they accepted the booking, knowing it was a food parcel - and yet they refuse to accept any responsibility for not upholding their contract. I have asked how to escalate this complaint and have been told there's nothing I can do about it.”
“Please AVOID they just take your money!
I put the length of the item in the online form. They sent me label, I went to post my item. The lockers length was smaller. There wasn't any locker longer than my item.
They shouldn't book my item if it was longer than their locker. Now I don't know how to take refund.”
“DO NOT USE! Complete scam when you book your shipping they lset you up on a subscription without you knowing and keep taking payments from your card! You have been warned! only found out when I saw transactions on my bank statement which I did authorise - bank said they are renowned for doing this - my advise go straight to the courier site and book direct”
“***ONCE YOU GIVE THEM PAYMENT DETAILS, THEY SET IT UP AS A REOCCURRING PAYMENT, AND THEN TAKE MORE MONEY AT A LATER DATE!!!!!**
Sent a parcel with them on the 16th December.
They took an extra £20.73 from my bank on the 3rd January claiming "extra handling" charges!!!!
When i sent the item I know I put the correct weight and size. So there should not have been any extra charges. It should have been exactly what I was quoted and paid on the 16th December
Once you give them your bank details they set it up as a reoccurring payment, so they can then take money from your account as and when they please!!!!”
“I used ParcelCompare to return unwanted items back to a supplier. All weights of items were measured and input correctly to get a quote of £130.70 for delivery. I then had extra money come out of my account , which was an additional £195.01 for the items sent. Once the items were received by the company I returned to, I received an email with pictures of my damaged items. One being a toilet that was smashed into 100s of pieces and the of a damaged piece of furniture. Due to the damages I received no refund on these items. I contacted ParcelCompare to seek compensation only to be told that they do not accept liability and that the damages were to due poor packaging and being handled multiple times when being delivered. This is the same packaging that these items were delivered in, and that these products are shipped nationally by the manufactures. Customer Services were no help. Overall I ended up over £700 out of pocket between delivery charges and being refused a refund due to items being damged.”
“Most awful service. No telephone. Delayed responses. Took r weeks to actually tell me why parcel to thailand was stopped. Don't take responsibility for parcel and no professionalism. Totally waste I would not use them. The insurance does not cover abandonment and loss of good. Please be aware of this service. I will never use again.”
“Sham of a company!!
Took a second unauthorised payment of £170.80 stating my parcel was audited and found to be oversize and weight, I contacted the actual courier who confirmed there was no additional charges associated with my consignment, I am still chasing a refund despite having proof of parcel size and info from the courier.
Just an endless cycle of case reference numbers and vague email responses, no other way to contact them.
I have passed this onto my bank who are looking into the fraudulent actions of this company.
Go direct with the couriers!!!
If I could give 0 stars I would!!!”
“DO NOT USE THIS COMPANY!!!! Terrible, terrible, terrible!! Not only did it take 4 months for my parcel to arrive, they also took two lots of money without any notification or my approval.”
“Extremely bad and unprofessional experience with this organisation; I sent two same shipments and out of the blue, they said one shipment dimensions were different than the others even though they both used the same boxes. They then started requesting information like image of me measuring all the boxes again. Without any additional notice, they have taken payment out of my account. Also, one of my whole shipment came damaged. It was left on my porch with all boxes torn and the content left at the mercy of insects. Lastly, their service of claiming damage is worse because they are asking questions like is the shipment still where it was dropped and they can't proceed because it's not in the same place. How do they expect the shipment to be in its place when it was left in the porch torn. Never using them again.”
“I bought shipping to Linden Germany, and after i paid between UPS and Parcel compare, they changed the shipping city to Lindenau, which is a completely different city. HAd to book another through UPS themselves, which was fine. Now trying to get a refund, but they are pretty much incontactable. I dont see why i should lose £6 to cancel the order myself, when none of this is my fault. AVOID AT ALL COSTS, ITS ACTUALLY CHEAPER TO USE THE UPS WEBSITE”
“LABEL NEVER RECEIVED-still waiting after 4 hrs & counting.
Choose EVRi; monies tsken( & confirmed by my bank) …
!!! …CON ARTISTS?????
Hiw do I report it to police???”
“Paid and provided all personal details, including credit card info, took full payment but never received a QR label or order acknowledgment. Customer service is unhelpful and inaccessible. Small print states “to wait 24 hours for a label”—completely unacceptable. If it ever arrives that it Feels like a scam. Unfortunately cannot rate no stars. Save yourself & don’t bother with this website”
