regards my parcel that was picked up on the 16th of November at 1pm. This is a large parcel which should have been delivered as stated the 17th of November. When I contacted UPS they reassured me that my parcel will delivered today 19th of November between 2-7pm. Time went by and after checking with the buyer and tracking no it was still saying in transit. I gave them another call and again they said it will be delivered today and that I should give them the reciever number so that they will update them. My buyer recieved a call from UPS saying that they cannot find the parcel in the warehouse. Absolutely shocking considering i had seen and been told its in transit and that it will be delivered today 19/11/20. I am appalled by this service and getting really anxious. As one minute parcel is in transit and next never have left warehouse. This parcel should have been delivered today as promised and i have been given misleading information. I will not be using this company anymore and will be filing a complaint. Please please avoid avoid avoid no one to listen to your complaints. I will not ease until these people are taken to justice. Instead time I contacted them was today and still no further. All I have received is another mail stating they are trying to locate my parcel. This is the same parcel weeks ago that should have been delivered to my buyer weeks ago a month in two days what never ever got delivered and that it should be going through a claim. Shocking!! I have read all the other reviews and it all pretty much sums up this company.