Do not use this company.. shambolic. I made a mistake when completing the documents to say that I would pay the customs charge as I did not want to trouble, my wife. the parcel was stuck in customs for 20 days as the customer services agent was not able to give me a contact number to make the payment and just kept offering apologies. After 20 days I emailed FedEx in the country that the shipment was upheld and they replied almost immediately and told me to make payment for customs and the good were released immediately. This company seem to have their customer service in India, they are a total and utter bunch of incompetent fools. Do not use them for anything.. bunch of donkeys.