The parcel should have been delivered to my daughter who lives a 45 minute drive from airport. They marked it as a 'non-shipper' broker which meant the company who shipped it- who were excellent and helped us a lot to understand and resolve what was going on- couldn't deliver it. My daughter during a pandemic had to drive to customs with 2 toddlers in tow to collect it. Parcel compare offered no advice, lots of platitudes (and an incorrect phone number for the shipping company got off the internet- not even having that to hand!!)via e-mail but nothing concrete. No phone number so you can't contact them. Please don't use as it causes so much stress! We have sent parcels quite a lot over the last year and this has never happened before. Cowboys! Seems a scam company with operatives not in the UK. I'd like to give them 0 stars.....we are taking this further!!