To how to correspond,My name is Anna Delgado, I like to make an official complaint. this complaint is for 6 different parcel delivery. all of them I to send it in different days. 1-I had used the services of Parcel Compare to deliver my parcels. I had sent in the last January 7 parcels. 2- In parcel comparison I selected 2 companies to send my parcels. TDT & DPD. 3- I didn't have been advised of the quantity that I could be charged in Aduanas Tax. This point was relevant, because I If I had known, I would never have sent all those parcels. (I make responsible for my decision to use the service because I decided to send the parcels by DPD for a cheap price. If I were properly advised of the final price never I have sent all these parcels.) 3-The Parcels send from TDT (it cost 154.32�)came late but they came. I needed to pay 38,70 Euros more as an aduanas tax. 4-The rest 6 parcels I send with DPD. 5-I had sen the parcels on the following different days: A-parcel reference number: 15503146949721 pickup date: 20/1/21 Schedule date:27/1/21 (total parcels 3, mesuraments:46,46,55.Kilos 90) Parcel compare cost: 54,08� Aduanas cost:109,26 Euros total in Euros:177.03Euros total in Pounds:148.22� B-parcel reference number:15503232490093 pickup date: 25/1/21 Schedule date:01/02/21 (total parcels 8, mesuraments:46,46,55.Kilos 240) Parcel compare cost:138.06� Aduanas cost:? total in Euros:160.24Euros total in Pounds:138.06� C-parcel reference number:15503232489442 pickup date: 25/1/21 Schedule date:01/02/21 (total parcels 1,mesuraments:46,46,55.Kilos 30) Parcel compare cost:21.68� Aduanas cost:327.81 Euros (I think this in the tax payments for two parcels, the 15503232489442 & 15503232490093, not one confirms but the evidence tell's me) total in Euros:352.97� total in Pounds:304.11� D: parcel reference number: 15503290281896 pickup date: 27/1/21 Schedule date:02/02/21 (total parcels 3, mesuraments:46,46,55.Kilos 90) Parcel compare cost:54.08� Aduanas cost:109,26 Euros total in Euros:177.03Euros total in Pounds:148.22� E: parcel reference number:15503290722136 pickup date: 01/02/21 Shedule date:04/02/21 (total parcels 1, mesuraments:46,46,55.Kilos 30) Parcel compare cost:19,19� Aduanas cost:39,30Euros total in Euros:61.57Euros total in Paunds: 53.05� F: parcel reference number:15503290775847 pickup date: 01/02/21 Schedule date:04/02/21 (total parcels 1, mesuraments:46,46,55.Kilos 30) Parcel compare cost:19,19� Aduanas cost:39,30Euros total in Euros:61.57Euros total in Pounds:53.05� Total Pay in Euros:960.41 Euros Total Pay in Paunds:844.71� (I attached the Invoices from parcel compare and a copy of the labels of each parcel) 2- when the parcels were on Aduanas no one has advice that the parcels were there. Thanks, I contacted SEUR many times when at last I was informed, that my parcels were there and the amount of tax to pay. I had to pay the taxes of the parcels on two separate days. The first payment was the 4/2/21 and the second day of taxes was 8/2/21. 3-I had informed that the parcels will have a delay of 10 days after the Tax payment to get delivered. 4- I had been contacting SEUR Multiple times to Know what is the situation of my parcels. 5-At the same time I contact Parcel Compare, They answer always with the same answer template. But no information where my parcels are. 6-DPD informed me that the recipient didn't accept the parcels and they will return my parcels. 7-Parcel compare send confirming DPD information and that I will be an extra charge if my parcels are returned. (I don't understand because I will specify how many times I contact the company to inform them where are my parcel. I had accepted the delivery therefore I had had pay the Aduanas tax.) Contac time with parcel compare: I had requested information where I had received a template answer or no information: 3/2/21 4/2/21 8/2/21 9/2/21 15/2/21 18/2/21 19/2/21 22/2/21 23/2/21 I had received information from parcel compare today 24 I had received another email telling me that I had not accepted the delivery of the parcels. that brings the case at (I don't understand because I will specify how many times I contact the company to inform them where are my parcel. I had accepted the delivery therefore I had had pay the Aduanas tax. Contact with SEUR By Phone: 1/2/21 to 24/2/21 Single Day. SEUR Emai: 1/2/21 to 8/2/21 DPD Website Chat. Yesterday And a few different phone calls. 2/1/21 8/1/21 22/1/21 The last information of DPD is that another company that is call delivery plus is the one that must do an investigation. Because is the company that I had the service from. I don't know which is company is that. Because as I explained before I had started this parcel compare. The content of the parcels. All of the boxes are similar content. Books, clothes, shoes, personal items like photos, kitchen items, and others. I can't know exactly what of what I have in the boxes because I didn't write but in all the boxes there little of everything. Personal comments: I have anxiety and depression that is why I came to Spain with my mother. You can't imagine how frustrated is this situation. I had no more money because I had pay this tax that I didn't been advised. I had to buy cloth because are in the boxes. The problem here is the bad customer service that I receive, from all the companies. Yesterday I had Use The word F++k in one of the emails, as a frustration, impotence and In this time Parcel compare answer me quick "don't use this language because you will lose your case.". I Apologies. But I'm feeling so bad with missing of empathy of the parcel compare. I fill Scam. I"m crying when I write this email, I can't find hope in my life and this. That 3 companies now 4 play with the people like this. 1-I want my parcels. 2-I want a refund of all the money. 3-I want to arise an Investigation for fraud to parcel compare, DpD, and Seur.