The parcel was supposed to arrive before Christmas, and I was given a date for delivery of 18th December, for a delivery to France. The parcel didn't arrive and when I queried it on the 20th or 21st was told that it was held for an address query. Bear in mind that on the booking you have to put their address, your address, their phone number, your phone number, both email addresses, and nobody contacted us nor did we have any means to contact them. After Christmas the recipients left the address and came home. 2 months later (I had complained right after Christmas) I was contacted asking for customs codes for the items in the parcel, and told them that they had not been needed at the time as it was within the Brexit interim period. They ignored my message and eventually told me that they would return the parcel to me at a cost of around £14, which I declined. Several more emails were exchanged and eventually I found today that they had debited my Paypal account to the tune of over £21. DO NOT USE THIS COMPANY