Sent a parcel to France on 26th February and was given a delivery date of 2nd March this year. The parcel has not been delivered yet and is apparently stuck in Paris Roissy International Airport for "Customs checks". Contacted Parcel Compare and they do not offer to help at all. Awful Customer service!! I was told to ask the recipient in France to contact Roissy, for her to describe what is inside the parcel! It was a surprise parcel so gutted that she had to do this! When she called Roissy she had to give some customs codes that I had already supplied. Apparently, she should never have called herself but ParcelCompare should have done the chasing!! Also they said that they should not give delivery dates of 5 days to France and it takes longer than this. So many emails to their rubbish customer services reps later, and still the parcel is not delivered and still ParcelCompare does NOTHING!! Looking at official complaint now but they are making but so hard to complain and impossible to talk to someone. The parcel is insured with an enhanced cover but hard to get the money back. DO NOT USE THIS COMPANY!! THIEVES, LIARS AND USELESS!!!!