This is possibly the worst service I have ever dealt with. Do not, and I will reiterate that, do not use this service. On the 7th of December someone was meant to pick up my parcels and it took me 4 rebookings and 11 days later to get someone to pick them up on the 18th of December, for which I was charged extra money for rebooking the service. The packages were meant to arrive latest by the 25th of December. In the end only one of them arrived 5 days late and the other still has no arrived (after 5 months). They have now made me pay 40 pounds extra because suddenly one of the packages did not have an e-mail address attached to it, which I was forced to pay as they would dispose of my items if not.