I used this company to return an item. I provided them with the exact dimensions and postage addresses. Total cost being £16 1 week after delivery, which was completed by UPS, I received an email from PC stating I had provided them with incorrect measurements (roughly 10% incorrect apparently) stating they are going to collect additional costs of £60!!! Thankfully I have an identical item at home and had taken photographs of the measurements I had taken, with the postage label attached before it was sent. ** WARNING ** -If you don't do this, they will automatically take whatever costs they dream up I have appealed the charge, supplying the measurements and photos. They have replied, ignoring the fact I sent the photos, stating the total item is above 300cm (2x width + 2x length) and is 303cm apparently, meaning I have to pay a large package surcharge (LPS) which is the majority of the £60. I have searched their website, which gives several different LPS values and is completely misleading and unclear. Using their LPS calculator, the package measurements I supplied were always above 300 (316) and the new measurements take it a few higher than than. Thus meaning the initial calculation by them was incorrect and a LPS should have always been applied, so they are trying to bill me for their error. Again I have composed another email in reply, which they have ignored the majority of the content, despite me supplying several screen shots of misleading info on their website and pointing out the above. They have simply replied stating it is over 300?!?!? Absolutely disgusting service. I am currently raising the matter with trading standards. AVOID THIS COMPANY!!