This is the worst company, I have ever had the misfortune to come across . I booked a collection for my place of work ( Dental Surgery ) which has staff there from 8 am to 6 pm 6 days a week . My parcel was not collected by (Parcelforce) the tracking said customer not in at 2.30 pm !!. which was rubbish . after contacting parcelcompare I was told basically they dont believe me and no refund could be made . I had CCTV to prove no courier attempted to make the pick up / no card was left by them as evidence of an attempt to collect. Don't use this company they have no customer care at all ..