Absolutely terrible company and the customer service is even worse. Paid to have these deliver a parcel. After 2 weeks checked tracking, undelivered. Got in touch with customer service who claimed the address is wrong. I sent numerous proof that the address was not wrong. Got passed around 4 different agents who asked me the same questions. I then told them that as they had failed to deliver the parcel, I want it returned and a refund. I was then informed by George Martin ParcelCompare Escalation Team that I would have to pay to have the parcel I already paid to have deliverd, but they failed to do so, I would have to pay to get it back. I then informed him to keep the parcel as I would take it to court. He then sent me an email to state that all undelivered parcels where at the customers liability along with storage charges, disposal charges or to be delivered back charges. I stated that this policy is a very poor policy and is actually bullying tactics by a terrible company that breaks many consumers rights regulations. I informed him that they failed to deliver a parcel in a suitable time frame, they lied to say the address is wrong, and their bullying tactics will certainly not work on me. As stated to them, I'll see you in court! Advise to anyone thinking of using these, pay that little bit more because these are total cowboys