Absolutely Dreadful Service - Ridiculous reasoning to cover their incompetence DO NOT! This is surprisingly a scam company that operates at a large scale. I filled my form where certain lines are mandatory, you just cannot skip them. One of them is EORI number which is needed for customs clearance. I put that number as all the rest printed labels and sent the parcel. It did stuck somewhere in France and after 2 weeks went back to me. When I called DPD they said that the third-party provider did not provide the EORI number, that's why it is back. I contacted PC and what nonsense they accused me in not providing an EORI number. But their booking system does not allow processing without that number. Their reply: "You should have contacted us if this was the issue, as we shared the set of documents before collection. You should have observed this been missing". So in their words, I had to check if they were doing their job properly!!! I pay money and I have to check if the shipment and custom paperwork are compiled correctly by their software. They refused to give a refund or send it again properly. SCAM company, AVOID!