The worst customer service of any online company I have ever dealt with! I sent my parcel with dimensions and took photographic evidence as advised of the parcel, consignment number and tape measure only to be charged an additional £66 on top of the £35 I paid for the parcel to be sent. I sent all of the evidence they requested, asked them to put in the figures in their own website to see the results they get and finally asked for a member of senior management to contact me by phone to resolve the issue to be told that they have no outgoing lines! An absolute shambles and total waste of my time over 3 months, I eventually had to go through my credit card company to get my money back. Once again, they challenged the claim but the credit card company, who I was able to be speak to in person, could see that I had provided all of the evidence and they had supplied none so found in my favour and this morning, 4 months after I sent the goods, I have received a credit on my credit card for the additional £66. In my eyes this is bullying from the business who expected me to just go away and forget about it. They messed with the wrong person. I suggest they fix their algorithm before many other customers get stung the same way they tried to sting me!