Returned a parcel to a sports company in the same packaging using parcel compare. They charged £16, which I paid and parcel of as delivered. Two days later, they took £144 (unauthorised!) from my PayPal account and said parcel was 55kg in weight! It was a new cricket bag, not a dead body! I sent many messages and eventually, they said the parcel was larger measurements than I had paid for. They said that even though they had now delivered the parcel back to the retailers, it was up to Me too provide photos to prove otherwise, (not up to them to provide me with photos to show why they had taken £144). They did not contact me before delivery to give me the option to dispute. The cricket bag cost me £60, so why on earth would I pay total £160 to return it?!! The shop kindly provided photos and measurements and an email confirming size of box, but still they say that is not enough! They are obviously determined to keep the money that they took without my knowledge from my account. The photos below are from the shop, clearly showing size of box! Judge for yourselves….do NOT go near parcelcompare and UPS!