Simply because I cannot give 0 stars Last Friday I selected Parcel compare to send a birthday present to Italy, and I paid for next business day delivery using TNT The parcel was collected but I could not track it. It did not arrived on the Monday or the Tuesday. I started a claim, and they were very good at responding. Yesterday, TNT returned my parcel. When I asked for a a refund, I was told I could only get a partial refund, because TNT charges £19.50 for returning the parcel. Apparently, the parcel was returned because I did not stick on the parcel the custom form, as described in the FAQ section. So I paid £19.50 for my parcel to have a trip on the TNT van.