Dreadful company. Avoid at all costs. They didn't send the shipping labels I needed to post my parcel, and it was impossible to contact the company. None of the contact or messaging links on their website worked, and there's no phone number to call. In the end I contacted the carrier (TNT) directly out of desperation as the parcel was due to be picked up and I had no labels. Luckily TNT were helpful. They emailed me the labels within less than a minute of me calling them, and I was able to send the parcel. I will never go near ParcelCompare again. They're a scam. Much better to deal directly with the carrier without a middleman. Beware of using them, they're crooks. A complete ripoff. If I hadn't contacted the carrier directly, I'd never have received any shipping labels and would have been unable to send the parcel. And there would have been absolutely no way of ever getting a refund as ParcelCompare are not contactable.