This company is an absolute scam. I received the initial service without issue however it is their actions AFTER delivery that is the problem. I got many quotes online to deliver my suitcase from UK to USA. This company was the cheapest via DHL. I paid 101 GBP and was really impressed with the service. The instructions were clear, DHL picked up my bag and delivered in a day early. I had packed the suitcase a month earlier before I left for the States and weighed it. It was under 27kg. My family confirmed it was 26.2kg. I obtained the quote rounding the weight and some of the dimensions up so as to be sure I was paying the correct fee. TWO weeks after delivery (and conveniently after every human would have opened their package etc) I got an email stating that DHL had audited the shipment and they were going to charge my card another 211 GBP because the weight of my bag was not 27kg ... it was 86kg. Absolutely ludicrous. I had 5 days to appeal it, which obviously I did. I sent multiple photographs of the suitcase with a tape measure in inches and cm. Luckily I took a photo of the suitcase seconds after it was delivered to show my family it came. After sending these as part of the appeal and explaining my 65 year old mother carried the case down two flights of stairs and the lone delivery man lifted it from my door to his van - in addition to the structure of the case not even being able to hold 86kg - their statement was not possible. I didn't receive a response to this email. I instead received a second email stating that DHL have audited the shipment and that the dimensions of my bag were larger than I had stated. The length of my package was 109cm. This is DESPITE being in receipt of photographic evidence that the tallest my bag was 75cm - LESS than what I paid for. I was advised I had until 26 April to appeal this. On 21st April they charged my card 75 GBP. I am now reporting it as fraud to my bank. I naturally went back to them about the photographic evidence they can see with their eyes. I was advised I only sent photos of the suitcase and not the box. So I went back again explain it wasn't in a box. It was a suitcase. And I sent a photo of the suitcase - not in a box - just after it was delivered. I received an email back confirming they need to check this information with DHL. Which is confusing to me because apparently it is DHL who is advising them of these weights and dimensions in the first place is it not? Or is it? I then got asked to describe the item. Even though they have SEVEN clear photographs of the item. They are clearly making up ways to charge your card after the fact. When you challenge one thing they make up another. I have never experienced something so blatantly fraudulent in my life. And they specifically do it when few people would actually still have the "evidence" they are asking for to appeal it. Absolutely shocking,