I have spent hundreds of pounds trying to get two parcels to Romania for the war effort in Ukraine. Romanian customs aside, and they played their part, this company doesn't actually have the power to deliver parcels to the destination. They are a powerless interim provider who cannot influence either the courier or customs. They charge you for something they ultimately can't deliver and that my friend, is a scam. There are men running around in trainers in Ukraine with missile launchers on their shoulders because their combat boots didn't get delivered. A critical range rover is still off the road, one that transported refugees and medical equipment. Enough said