Whee do I start. Posted my parcel through them.. And waited and waited for delivery to be made, after 2 weeks still no delivery, so started to email over it. Was messed about telling me an investigation had to be carried out etc. So a week later and was told the item was now officially lost. Now how do you loose something measuring 12x23x18 8nches weighing 6.5 kgs is beyond me. Told me it's my own fault I didn't take insurance out on them losing it. What a joke, sure they have insurance of their own to cover this, but no. So now I have to replace a valuable item THEY LOST at my expemse!. If I could rate them zero then I would. Do yourself a favour and use thr post office, it may cost a little more but its worth it. Disgraceful