My wife sent two canvases to the USA using parcel compare, they arrived and customer was happy HOWEVER parcel compare have now informed my wife that according to them DHL DID AN AUDIT and her weight was wrong ( my wife was post manager at our local post office, she packaged and weighed the item two unframed canvases at 4.5 kilos. Parcelcompare are saying she has to pay extra as DHL audit weighed them at 15 kilos. My wife’s asked for evidence from audit NONE SEEMS TO BE PRODUCED. Parcelcompare have already taken the extra payment and want proof from my wife that the parcel was 4.5 kilos🤔 I am filing a complaint the trading standards, custom & excise, The wife regularly sends these canvases and has never been questioned about weight issues by any other company. I will be speaking to DHL and UPS who also handled the parcel. We will not be using this company again.