Adjustment Invoice for £13.98 sent to me 42 DAYS after delivery for no reason.
I booked a collection of an awning on 10/11/22 to be sent for repair to Pontefract from the Midlands. It was a circular awning bag which measured 90cm long and was 30cm in Diameter. It weighed 20.5 kilos on a set of digital scales but I rounded it up to 21 kilos so I was not understating the weight.
It was wrapped in polythene, sealed properly with parcel tape and clean. The paperwork was on the outside as requested and the driver collected on time and it was ready for him.
I booked it to go with UPS and paid £15.28 by credit card.
The parcel was delivered on 14/11/22 as promised at 14:11 and there were no delays or problems.
Today ParcelCompare sent me an email to say there was an adjustment invoice for £13.98 an they have already taken the money from my account! I will instigate chargeback proceedings with my credit card issuer as this is an illegal charge applied. The parcel was not oversized, it was not under declared in weight and was not above the maximum dimensions specified so there is no reason for an additional charge.
Disgusting and unlawful practice.
Fortunately the people I sent the parcel to still have it and know the weight and dimensions so I will be getting them to make a statement to back me up. I will never use them again or recommend them. In fact I will go out of my way to tell everyone about the shoddy and sharp practices followed by this company.
2 years ago
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