NEVER USE THIS COMPANY. IF AN ITEM IS DELIVERED DAMAGED AND YOU’VE INSURED IT THEY DO EVERYTHING NOT TO PAY OUT. My experience reflects everyone else. But here’s an insight of what they ask for when an item you’ve posted arrives damaged. “Please do not move the damaged parcel from the delivery location or discard any of the packaging materials, as it may affect your claim. Secondly, please submit the following information to support your claim within 14 calendar days of the delivery of your item Clear images of: a. The external packaging, and especially any visible damage to this material. b. The internal packaging (showing how each item was packaged), including any damage caused. c. Any damage to the item/s inside the parcel. Any other supporting documentation or information you wish to provide to support your claim (for example; if the goods were packaged in the original manufacturers packaging this information is very useful to support your claim) Provide proof of value such as a purchase invoice or a receipt  I will then review the evidence you send me, and respond within 7 working days to confirm if a physical damage inspection will be required. Then what? 1. If a physical inspection of your goods is required, it can take up to 14 days to arrange for your goods to be collected, examined and then returned to you. 2. If the packaging is found to be sufficient and we accept your claim, we will send you a claim form which you must return to us within 7 days. 3. Once we receive the completed claim form back, it will then take up to 14 days for us to process your claim and issue payment.” I sent photographs 11 times and I can prove it. But they say…”not received, if we don’t get in 3 days we will close your claim” They then say, can you send a photograph showing internal packaging, again if I don’t send it within 3 days claim will be closed. So I sent that (bearing in mind everything was returned in the manufacturers outer and inner packaging). They were obviously disappointed I sent a photo showing the item in the inner packaging…bcs now they say can I move some of the inner packaging and take another photo. Bearing in mind I posted this…I didn’t receive it. Totally corrupt company. Never use them you will certainly regret it if the courier damages the item. Date of experience: 31 October 2023