Total Scam!!!! I have completed this transaction with ParcelCompare for sending a A4size document to Turkey on Nov 23, 2023. I paid for the envelope to be delivered to the given address, receiving the signature of the recipient. I was given Nov 28rd as the possible delivery date. I have completed the form with all the required info, including recipient’s tax number. As I was tracking the document I realized that on Nov 25th that the document was held at the UK customs, saying “no tax no given”. I contacted the support line right away and sent the initial forms showing recipient’s tax no. The support center agreed with me and then there was a loong period of silence in spite of my emails asking for the outcome. By this time, I had to send the documents with DHL because the document was addressed to a client and all this put me in a very awkward position. On Dec 11th I got a reply from ParcelCompare, saying my document was given to a different courier and the recipient co should contact the new courier in Istanbul to get the document!!! At the end the document was not delivered at all. Now they are saying, it was because of the rules of Turkish customs! (This is not correct since DHL delivered the same documents in 4 days). I have used the services of this co before and I was not let down before. However now reading through some of these reviews, I think they must have gone through a major restructuring and have become a scam operation. I think they never intended to deliver, just was interested in getting the payment. I have asked for a refund and a compensation for the inconvenience caused may times but it was refused by the co. I believe they should be marked as a scam operation and their operations should be ceased.