I recently booked a parcel delivery with parcelcompare.com who were recommended by the retailer I was returning an item to. It was collected and delivered as expected at the start of March, and I assumed that was the end of my dealings with them. 2 weeks later and parcelcompare have deducted additional fees from my bank account without any communication or attempt to contact me. I received an email invoice after the money had been debited earlier in the day. It’s not clear from the invoice what the additional payment is for. The size/ dimensions and weight of the item were inputted accurately into their website when the quote was generated, and there should be no additional cost. I contacted my bank and have been told that a subscription has been set up on my account which allows parcelcompare to take money whenever they want to, and to an unspecified value. They provide no contact number (or email) on their website. I opened a chat online and was advised that all communication is managed via their helpdesk and live chat facility. I have a feeling she was a bot. I was very quickly told that they couldn’t help me and my query would be referred on, before closing the chat. Despite asking them (via chat) to terminate my account and apparent subscription, I am concerned that they simply won’t respond. I’ve since read several negative reviews of a similar nature and it would seem that using a customer’s details in this way is commonplace, as is ignoring any attempt at communication. They owe me a refund from a previous cancelled order. Funny how they can take my money so quickly but are slow to reimburse! Please be careful when using parcelcompare and contact your bank straight away if you see any strange deductions from your account.