Over a month ago we have booked collection of 4 parcels to be delivered to one of our customers in France (3 to his main site and one to another site, about 100km away). Three parcels have been delivered within 7 days without any problems, the other one booked separately as the address was different, never arrived to its destination. Both services have been booked via Parcel Compare service, we are registered with them for international deliveries. After contacting Customer Service with question where this parcel is, the tracking info wasn’t too clear, we were informed that parcel is due to be returned to us as the customs charges and duties have to be paid by customer. This isn’t correct as parcel contained all necessary paperwork, what’s more this wasn’t our first time when we sell goods to French customers. Every email we got from Parcel Compare Customer services contained different reason for this failed delivery. Every time I proved that their answer was wrong they gave me different reason. Conversation with them is still ongoing and today after nearly two months, parcel neither arrived to customer in France or back to us. Parcel Compare is not willing to solve this constantly giving us some strange reasons, we cannot be blamed for their services not being adjusted to post Brexit trade reality, and customer services lack of knowledge about it. Now they have charged us for the return saying: "Unfortunately, our depot is not a storage facility and due to this the billing team charged your account with the return fee and shipped the goods back to you " Level of customer Service : 0 Level of knowledge : 0