Shocking avoid these fools! I sent a parcel weighing less than 10g and 4cm square and they took 10 days longer than stated to deliver it and then claimed it was heavier and bigger than specified which I could only add as up to 1kg and 20cm square! They then forced me to pay £1.88 but charged another £4.00 admin cost! Avoid them at all cost they then wasted my time with multiple stupid emails from poorly trained script copy and paste operatives. Terrible organisation don't make the same mistake I did go direct to the couriers they used they are a broker and a bad one at that too.