DO NOT USE - They charge you after delivery without telling you for apparently being oversized or overweight. When I challenged this with the photos of the parcel before I sent it on our scales and with a tape measure next to it proving the size, I was then told it was for using too much packing tape HAHAAH what a joke. Please see the image of the parcel in question, it was taped on the side to seal the box shut. This company does this every time. Kevin is the only one who seems to work there as he has replied to me every time I have challenged a charge for the last 2 years - He must be ashamed to work for such a scamming company. He just replies with standard pre-written responses and ignores most your questions. When you ask for evidence or proof you get a vague response which is generally along the lines of 'we can't share that information with you'. Use parcel2go or transglobalexpress instead to book your parcels. I use them everyday and never had an issues with extra charges.