Very poor episode - 8 weeks and counting to deliver UK to Germany My parcel arrived arrived in Frankfurt on 22nd October, and is still not delivered to it's final destination, Worms (10th December). Paid for service was UPS 3 to 6 days. Parcel Compare are unable to communicate with UPS in order to progress the matter of any unpaid customs duty (which is not due as my item is a Return, and which was clearly stated on the ParcelCompare portal form). UPS cannot deal with me directly as I am not their customer. According to UPS further instructions can only come from ParcelCompare, so I am now completely in their (incapable) hands!