Booked a parcel to go to Canada through ParcelCompare - the actual process was fairly smooth and the cheapest option was a next day DPD service. I heard the DPD man reversing down my street, so got up from the sofa to give him the parcel. Waited for a minute in the kitchen with the parcel for him to knock but didn't hear anything so opened the front door, only to see him driving away in his van. He categorically never knocked. Rang DPD immediately to tell them what happened and the first call handler said someone would come back to collect it. No one came for hours. Rang them back and the second call handler explained I needed to sort it out with ParcelCompare as the service was booked through them. The above wasn't actually ParcelCompare's fault but it was their subsequent handling of the situation. Couldn't find a phone number for them, so emailed the support email address - which was still hard to find. I saw on ParcelCompare's website it said if you 'miss a delivery' that you have to pay for a re-collection. So I stated in my email that I wouldn't pay as I hadn't missed it, I heard him reversing, he just never knocked and Peter sent me a generic email back to say "Sorry your delivery wasn't as expected, you can re-book a delivery here" - a paid for service. So clearly hadn't read my email at all. Went back and explained the situation again and to stress I wasn't paying for something that wasn't my fault. If I could hear him reversing down the street from my living room, common sense would prevail that I would have heard him knock on the door that is connected to my house?! We went back and forward across a few emails and Peter just kept doubling down on me paying for the re-collection service. When he finally sent DPD's "proof" they had been there to collect the parcel... IT WASN'T EVEN THE CORRECT DOOR NUMBER!! Common sense?! You can see my door number on the collection and it isn't that?? So then he softened, apologised and asked how I wanted to proceed - I'd already dropped the parcel off to the DPD collection point, as it had been days in between responses. If you're dealing with a customer, first and foremost, you don't take days to reply? Or have a number they can call you to sort it out quickly, this is my business you're playing with. Then secondly, maybe go in with the approach that the customer might genuinely be telling the truth, or at least investigate before just doubling down on them being wrong & paying. To top it all off, cut to... DPD then somehow lost the package. Also, in the interim of all of this, my customer has been waiting for their parcel for days and days whilst this is all going on so, out of my own pocket, I've sent them another one whilst ParcelCompare & DPD "investigate". I've also repeatedly asked how to put in a formal complaint for the way this was all handled and Peter keeps swerving the message and simply not responding to that part but everything else. Just an absolute disaster from start to finish & absolutely shocking customer service. I can see they're only replying to the positive reviews on here too, which is indicative of their level of customer service. Swerve! Go through another parcel comparison site like ParcelHero or Parcel2Go - plain sailing with both of them & better customer service.