I used ParcelCompare to return unwanted items back to a supplier. All weights of items were measured and input correctly to get a quote of £130.70 for delivery. I then had extra money come out of my account , which was an additional £195.01 for the items sent. Once the items were received by the company I returned to, I received an email with pictures of my damaged items. One being a toilet that was smashed into 100s of pieces and the of a damaged piece of furniture. Due to the damages I received no refund on these items. I contacted ParcelCompare to seek compensation only to be told that they do not accept liability and that the damages were to due poor packaging and being handled multiple times when being delivered. This is the same packaging that these items were delivered in, and that these products are shipped nationally by the manufactures. Customer Services were no help. Overall I ended up over £700 out of pocket between delivery charges and being refused a refund due to items being damged.